Tetris Training Ltd has listened to our clients over the course of 2015 and found one area that needed improving. We are happy to have announced the launch of Traceability in 2016 that is included free of charge with any of our Manual Handling Training Courses.
Due to our expertise in the Manual Handling Industry we can provide what many companies will never be able to. We can give unparalleled support to you in the event of a personal injury claim or maybe even a HSE inspection. This could mean a £50,000 claim being decreased to £0 as a result of astounding support from Tetris Training. We are happy to include below our process and information about this service.
How Does Traceability Work?
The objective of traceability is to support you in the event of a personal injury claim or HSE inspection by providing you a full audit of the work that we have completed. It means we can provide you all of the training material, the PowerPoint presentation that we used when providing training, the exam that your attendees completed and the course outlines that we followed. This gives you solid proof that you have followed the Manual Handling Operations Regulations 1992 and should reduce if not eliminate the claim.
At Tetris we feel that the course notes is one of the strongest bits of evidence that you can produce. So whenever any changes are made to this document we will archive the old version and the new version is given a brand new unique reference.
The old version of this document is saved into our cloud and printed and stored in secure storage in the unlikely event of data loss.
Our PowerPoint Presentation
As part of our training courses (excluding 1 hour courses) we provide a short effective and visually engaging PowerPoint presentation. Like the course notes this also has its own unique reference and is updated regularly with any changes to the regulations or improvements to our course. When any changes are made the presentation is the archived and the new presentation gets a new reference number.
Our course outlines are ever evolving with ways that we can improve your attendee’s experience. When we send you the course outlines you will notice that in the footer of the page a reference number this allows us to trace the course outlines that we followed and what we covered as part of the training.
When we make any changes to the course outlines we will print and archive the previous course outlines and provide the new outlines with a unique reference number.
All of our courses now incorporate a multi choice exam that means you have even more solid proof that the attendees have understood our training course. The exam that your attendees sit has its own unique reference and each attendee has their own reference number when we issue certification.
In the event of a personal injury claim we can provide you a scanned copy of the exam that your attendee completed and this also includes any feedback they gave after the course closed. We find by including the feedback this can really support you should a claim arise.
An example of Traceability’s effectiveness
In November 2014 a company bought in a provider to train the workforce in safe manual handling techniques and in December 2015 a worker injured himself while lifting something that was beyond his individual capabilities. He started a process to make a claim against his employer for £50,000.
The company contacted the well-known and established provider and advised that an employee is making a claim. This provider was not even able to confirm that this employee received training. All they can confirm is that they provided training on a specific date.
This allowed the employees solicitor to progress the claim and without any support from the provider the employee was successful in his £50,000 claim. This is because it was not proved that advising the employee he should not lift what was beyond his individual capability.
The company contacted us and used the traceability service. We provided them his manual handling certificate, the exam he undertook, the course notes he was issued and the outlines that was followed. This allowed the companies solicitors to read over the information and confirm that he was advised NOT to lift what was beyond his individual capability and also one of the questions on the exam he undertook confirmed that he understood this advice. This meant that the employee failed in his claim against his employer.